Watch the GetDealerReviews Overview
A narrated overview of how completed sales and service visits become Google reviews and clear management reporting. Pause or replay at your own pace.
Use the video controls to play, pause or replay the overview. Examples use fictional dealership and customer information.
Written overview
Read an overview of the review-request process below.
1. The missed opportunity
Every day, dealerships deliver vehicles and close repair orders for satisfied customers. But most satisfied customers do not automatically leave a Google review.
2. Why manual requests break down
Sales consultants and service advisors intend to ask, but the dealership gets busy. Follow-up becomes inconsistent, and management cannot easily see who was contacted or what happened next.
3. The GetDealerReviews solution
GetDealerReviews creates a consistent review-request process for completed sales and service visits.
4. Transaction information
The dealership provides the agreed completed-transaction information from its DMS, CRM or reporting process.
5. Validation
The system checks the dealership, customer, transaction and communication information before preparing the request. Missing information, opt-outs and suppressed contacts are kept out of the send process.
6. Customer email
Eligible customers receive a professional email that uses the dealership's name and Google review link. The email includes a clear unsubscribe option.
7. Customer SMS
Customers receive review requests by SMS and can reply STOP to opt out.
8. Management reporting
Management receives clear daily and weekly reporting showing request activity, failures, opt-outs, rating, review volume and reputation progress.
9. Reputation Climb
The Reputation Climb Calculator estimates how many additional five-star reviews may be required to reach a selected rating and how long that could take at the dealership's current review pace.
10. Transparent pricing
GetDealerReviews is CAD $389 Canadian per month, plus applicable taxes, plus any DMS/CRM provider charges, including annual fees. No long-term contract.
11. Self-guided next step
You do not need to book a sales presentation. Review the customer messages and reports, calculate your opportunity and start the setup process when you are ready.
12. Close
Build a more consistent dealership review process with GetDealerReviews. Visit GetDealerReviews.com to calculate your Reputation Climb and begin setup.