FAQ
Frequently Asked Questions
What is GetDealerReviews?
GetDealerReviews is a Canadian dealership review-management service that helps automate Google review requests after completed sales and service transactions and provides management reporting on activity and reputation performance.
Does it work for both sales and service?
Yes. The workflow supports completed vehicle sales and completed service visits, subject to the dealership's configured data and participating departments.
How does customer information enter the system?
During implementation, we establish the approved file and delivery process from the dealership's DMS, CRM or reporting workflow. The required fields and schedule are confirmed before launch.
What do customers receive?
Eligible customers receive a dealership-specific review request by email. SMS can also be enabled after the dealership's messaging setup and verification are complete.
Does the review link go to our dealership?
Yes. Each dealership is configured with its own Google review link.
Can customers unsubscribe?
Yes. Emails include an unsubscribe link and SMS messages instruct customers to reply STOP. Opt-outs are recorded by dealership and channel.
Who is responsible for customer consent?
The dealership is responsible for confirming that it has the required consent or other lawful basis for the customer communications it asks GetDealerReviews to send. GetDealerReviews provides technical opt-out and suppression controls but does not replace the dealership's legal obligations. See How We Handle Consent.
What reports will we receive?
Current reporting includes a Daily Dealer Summary and a Weekly Reputation Management Report, together with dealer-specific unsubscribe reporting when relevant. Any new Google review under 3 stars also triggers an immediate Negative Review Alert email, and a Weekly Staff Recognition & Coaching Report goes out every Friday. Reports include send activity, failures, review indicators, opt-outs and reputation progress. Month-to-date figures are included in current reporting. See Dealer Reports for full examples.
Can we see the messages and reports before signing up?
Yes. The Customer Messages and Dealer Reports pages show fictional examples of the customer email, SMS and dealership reports so you can understand the experience before beginning setup.
How long does setup take?
Timing depends on the dealership's data availability, DMS/CRM process, Google review setup, messaging requirements, testing and dealer approval. A confirmed implementation schedule is provided after the onboarding review.
Is there a long-term contract?
No. The service is offered at CAD $389 per month plus a Setup Fee — set by your DMS/CRM provider's data-release charge — subject to the published Terms of Service.
Does GetDealerReviews guarantee a higher Google rating?
No. The service helps create a consistent review-request process. Customer response, review ratings, Google's displayed average and timing cannot be guaranteed.
Can multiple dealerships use the platform?
The system is designed to support multiple dealerships with dealer-specific configuration, customer messages, review links and reporting. Group arrangements can be discussed during setup.
Will there be a dealer login?
A secure dealer portal is planned for a future phase. It is not currently available.